Description
Attention: Cameras marked with two ** have an internal infrared LED. Stray light from this LED can be visible in the image as a light reflex with long exposure times and / or dark lighting conditions (even with a strong ND filter). At normal exposure times and daylight conditions, the stray light from this LED is not perceptible.
Note D780: This model has an LED, but it is extremely weak and only relevant for astro work. The stray light can be completely bypassed by triggering the camera in LiveView mode and activating the "Silent Live View Photography" option in the menu.
Note: For cameras with a *, the automatic sensor cleaning function is lost during conversion. After the conversion, the sensor can be cleaned dry (e.g. with compressed air) or wet (e.g. with swabs) as usual. All preparations and methods available on the market for sensor cleaning can be used.
Note White Balance: With practically all Nikon cameras, the white balance cannot be set correctly in the camera. Depending on the lighting situation and filter, manual white balance in the camera is not possible and returns an error message (the problem also occurs with the InfraBlue filter). The white balance can be set to 2500K with color correction, but a clear magenta color cast usually remains in the image. When photographing in RAW (recommended), however, this does not matter because the white balance can be set correctly on the PC. Photographing black and white JPEGs in the camera is also possible without any problems.
Note Line Pattern: Some Nikon Z series users report line artifacts in infrared images. With a very high contrast image processing, lines of the AF system may become visible on the images. The chance increases with stronger IR filters, with weak filters the effect seems to be less pronounced. The lines are also only visible with very strong post-processing of contrast, clarity (Local Contrast) and/or haze removal.
Shipping
After receiving the camera, it is usually converted for you within 14 days. At peak times, however, the processing time may be extended in exceptional cases. A shortened, guaranteed processing within max. 7 or max. 3 days from arrival of the camera is available for an additional charge. After successful conversion you will receive the invoice, the camera will be sent back to you at the same time.
The shipment is regular as an insured DHL package. On request, a DHL Express shipment with delivery on the next business day is possible (within Germany).
Note: We have no influence on the time DHL needs for delivery. The delivery time must always be added to the processing time.
WhiteCard
The WhiteCard in credit card format is simply always with you (no more excuses). It is small and fits in any wallet, photo backpack or trouser pocket. A key ring or lanyard can be attached to the integrated hole - so it can't get lost.
The small PVC card is matt coated and thus helps to find a good white balance in any lighting situation. The WhiteCard is waterproof and washable. The soft PVC material makes it very flexible and at the same time virtually unbreakable.
You can find more Information about the WhiteCard directly here.
Shipping Service
You have the choice of either packaging your camera yourself and sending it to us at your own expense, or using our shipping service. We will then send you a sturdy shipping box with tear-resistant film fixation for your camera. Additionally, a self-adhesive shipping label for the insured return shipping of your camera is already included in the package. You only need to place your camera in the package, tape it shut, affix the return label to the package, and drop it off at the nearest post office. As soon as your camera arrives, we will naturally contact you.
This service is currently only available for customers in Germany or an EU country, but not for Switzerland, Norway, or EU external territories. Please select the appropriate service according to your place of residence: Germany (DE) or another country of the European Union (EU).
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